RETURNS, DAMAGED GOODS AND CANCELLATIONS.
Due to the perishable nature of most of our products, we are unable to accept returns under any circumstances.
All claims for damaged, spoiled, or missing shipments must be made by the fifteenth day of the month following your scheduled delivery. Claims may be made by email to firstname.lastname@example.org. For claims made by the fifteenth day of the month following your scheduled delivery, we will replace your damaged, spoiled or missing shipment with a shipment in a future month. We are unable to accommodate claims for damaged, spoiled or missing shipments received after the fifteenth day of the month following your scheduled delivery.
You may cancel your Subscription at any time by sending an email to email@example.com and providing your phone number and the best times to call. A Foodstirs representative will call you back to confirm your cancellation request. Cancellation requests received after the 10th day of the month shall apply to the following month. Gift subscriptions are not eligible for cancellation.
Products will be shipped in accordance with the shipping method you selected when placing the order. You acknowledge that any delivery dates we may provide are non-binding estimates only and that you have no claim against us for delays or early deliveries. We reserve the right to make deliveries in installments. We will send you an email when your order has shipped and you may review your order and shipping information. Currently, we ship to the US only.
If you order a Subscription, your product will be shipped out around the 15th of every month to the address you submit when placing your order. We reserve the right to charge additional shipping fees if you request that any product be re-shipped, whether because you originally submitted an incorrect address when you placed your order with us or otherwise. Accordingly, please be sure and review the shipping information you submit very closely to ensure it is accurate.
Each kit is carefully packaged to stay fresh; however, like any other non-perishable food item; the packages have a shelf life and it is your responsibility to use the products in a timely manner. Furthermore, you should inspect your package to ensure the contents arrive closed and clean. If you are not home when a delivery arrives, the delivery person may leave the package for you at your door.
We are not responsible for:
Items delivered to incorrect addresses supplied by the sender or recipient.
Delivery issues arising from the recipient not being present at the time of delivery at the address supplied by the sender or recipient.
Decreased product quality due to an incorrect delivery address supplied by the sender or recipient, or a re-route requested by the sender or recipient.
Product quality problems caused by improper handling by the recipient including product quality problems resulting from perishable items that are left unattended or unopened by the recipient.