Frequently Asked Questions
FOODSTIRS COVID-19 RESPONSE
WILL MY ORDER BE DELAYED DUE TO COVID-19?
We wanted to give you a heads up we're experiencing slower than normal fulfillment and shipping right now. Our top priority is a safe and amazing baking experience for you, so our team has been taking extra precautions in adherence to strict protocols set by the CDC.
Ultimately, this means it's going to take is a few additional days for our organic, #junkfree mixes, kits, and treats to make it to you.
IS THE SAFETY OF FOODSTIRS PRODUCTS AFFECTED BY COVID-19?
Our Organic Baking Mixes, Kits and Freshly Baked Sweet Snacks remain completely safe to eat. The FDA states there is no evidence of food or food packaging being associated with transmission of Covid-19.
We will continue to monitor the current situation to stay informed on developments impacting the food and safety of our products.
IS THE OUTER BOX SAFE TO TOUCH REGARDING COVID-19?
The CDC has stated that the likelihood of the COVID-19 virus contaminating cardboard or other shipping containers is low. If there is a concern, disinfecting the shipment or using protective apparel when unwrapping the container will reduce the risk of exposure.
ARE YOUR PRODUCTS GLUTEN-FREE?
At this time, only our Foodstirs Keto Chocolate Chip Cookie Mix is gluten free.
ARE YOUR PRODUCTS NON-GMO AND ORGANIC?
All of our mixes are certified organic and GMO free.
ARE YOUR PRODUCTS KOSHER?
All of our baking mixes are OU-certified kosher including our Fresh Baked Snacks!
ARE THERE PEANUTS IN YOUR PRODUCT?
We do not use nuts in any of our recipes. However, our dry mixes are prepared and packaged using equipment that may come into contact with egg, soy and tree nuts. For example, but not limited to Pecans and Coconuts. Peanuts are not in any of our facilities.
WHAT IS THE SHELF LIFE ON YOUR PRODUCTS?
The shelf life of the Foodstirs mixes is 12 months from manufacturing date. Our baking kits have shelf-life of 3 months with the best buy date being printed on bottom of the kit and printed on each edible component. Our Fresh Baked Sweet Snacks are made from organic ingredients with no artificial preservatives. Due to the clean ingredients, we recommended consumption for peak freshness is within 21 days. Please refer to the best buy date on your package for optimal taste quality and experience.
WHERE DO YOU SOURCE YOUR INGREDIENTS?
We ethically source our ingredients from the best places on earth without compromising quality or sustainability. Our fair trade chocolate comes from Peru, our Wholesome biodynamic sugar is sourced from a small, family-owned plantation in Paraguay, and our soft white winter wheat stems from Colorado.
WHAT IS BIODYNAMIC SUGAR?
Biodynamic sugar is an unrefined sugar made from Biodynamic, organic cane juice that is evaporated and crystallized the first day it’s harvested. Biodynamic sugar is widely recognized as the most sustainable sugar on the market. To date, Foodstirs is the only quick-scratch baking brand to incorporate biodynamic sugar in their mixes.
ARE YOUR PRODUCTS VEGAN?
All our mixes are vegan with the exception of our Organic Sunday Stacks Pancake Mix which contains organic whey. Although our recipes call for eggs and milk, they can be tailored to fit a vegan diet with substitutions such as flaxseed for eggs, almond and coconut milk.
To replace one egg you can use the following: 1/4 cup of applesauce = 1 egg OR 1 tbsp flax seeds + 2.5 tsp hot water = 1 egg
To replace butter you can use the following: vegan "butter" or use coconut oil: 1:1 ratio
To replace milk you can use the following: milk --> vegan friendly milk replacement = 1:1 ratio We recommend following the directions on our packaging as results may vary when substitutions are made.
If you have any specific questions regarding substitutions, please don’t hesitate to reach out to us!
WHAT ARE THE BAKING TIMES IN HIGH ALTITUDE?
If baking at a higher altitude, please allow up to five more minutes than our recipes suggest for your treats to bake through. Be sure to keep a close eye on the oven for those extra few minutes to ensure perfectly cooked treats!
KETO COOKIE MIX
Is this product kosher?
Is this product gluten free?
How do you calculate the Net Carbs on the front of the bag?
Carbs-Fiber-Sugar Alcohols=Net Carbs
What is the sweetner blend that is used? Is there Stevia in my mix?
Foodstirs has created a proprietary suh-weetner blend that is made of natural ingredients. This allows our products to still taste delicious without the high amount of sugar.
My dough is wet what does that mean?
Everything is awesome! Compared to our traditional chocolate chippy cookie mix, your dough will blend together and seem a bit wetter. This is the blend of our keto friendly ingredients that bake up into a yummy keto suh-weet treat.
WHEN WILL MY ORDER SHIP?
Our one-time baking kits and baking mixes will ship within 24 - 48 business hours of order placement. Our Baker's Club Subscription kits ship around the 15th of every even-numbered month (Feb, Apr, Jun, Aug, Oct, and Dec). Our Fresh Baked Sweet Snacks are fulfilled from a special section in our warehouse and your ship time may vary by 1-2 more business days.
Standard Shipping takes anywhere from 5 - 7 business days.
Expedited Shipping takes anywhere from 3 - 5 business days.
CAN I INCLUDE A GIFT NOTE?
Currently, we do not have the ability to include Gift Messages with your order. This feature will become available in the coming months.
DO YOU SHIP INTERNATIONALLY?
We are currently only able to ship within the US, but we are looking into shipping internationally soon.
CAN I CHANGE MY BILLING INFORMATION?
Yes! Log into your account in the upper right corner of the site and choose billing options to change your method of payment.
HOW LONG DOES SHIPPING TAKE?
Typical shipping time is estimated at 5-7 business days.
CAN I TRACK MY SHIPMENT?
Yes. Your FedEx, UPS, or USPS tracking information will be sent to you via email when your order is on the way!
SHIPPING OPTIONS AND PRICE?
We offer Priority Shipping. Price is based on the weight of product and proximity to our warehouse. While we wish we could offer Prime rates we are at the mercy of the U.S. Postal Service. We do try to keep our cost as low as possible for our Foodstirs Fam and orders over $80 USD will receive FREE shipping on us!
DO YOU SHIP TO P.O. BOXES?
Unfortunately, we currently do not ship to P.O. Boxes.
WHAT IS YOUR RETURN POLICY?
We do not accept returns as these are food items. If you have any issues or questions with your order, please feel free to reach out to our Customer Care team at email@example.com, or through the chat widget in the lower right hand corner.
WHAT IS THE BAKERS CLUB?
The Foodstirs Bakers Club delivers a convenient and delicious cooking experience each month. These curated themed kits are a great way to surprise and delight your entire family! From tie-dye sugar cookies and donuts to snowflake brownies, every kid in the house (moms & dads too!) will enjoy the experience while learning new skills, expressing their creativity and bringing smiles to the whole family!
We have different subscription packages to choose from: (1) Bakers Club 1 kit which comes every other month (2) Baker's Club 1 kit GIFT. This is a one-time gift of the Bakers Club Kit. All subscribers are billed on the 1st of the month, when a kit is shipped.
AUTO RENEW VS. GIFT SUBSCRIPTION
At Foodstirs we provide both Auto Renewing Subscriptions and Gift Subscriptions. What does that mean? The gift subscription will stop after the first purchase. As a benefit to customers, we roll our Auto Renew Subscription right into our Baker's Club Auto Renew program. The Auto Renew will renew every other even numbered month after the 1st interval has completed.
WHAT’S INCLUDED IN MY KIT?
Our baking kits include everything needed to bake and decorate our treats, aside from standard kitchen materials and perishable ingredients such as milk or eggs. Each kit also includes a recipe card which states the nutritional value of all included products, as well as an easy step-by-step baking guide.
WHEN WILL MY SUBSCRIPTION SHIP?
If you order your first subscription in the month a kit ships (Feb, Apr, June, Aug, Oct, Dec) your kit will ship immediately. If you order your first subscription in the month a kit does not ship (Jan, Mar, May, July, Sept, Nov) your first kit will be shipped around the 5th of the following month. For existing subscribers, your kit will ship around the 5th of every even-numbered month (Feb, Apr, June, Aug, Oct, Dec).
CAN I CHANGE THE SHIPPING ADDRESS FOR MY SHIPMENTS AT ANY TIME?
Yes! Please contact Foodstirs Customer Service prior to the 1st of each even numbered month to change the shipping address for your shipment.
HOW DO I DEACTIVATE/CANCEL MY SUBSCRIPTION?
Subscription cancellations must be processed prior to the 1st of each even numbered month by 12:00 PM EST. If cancellation outreach is received after the 1st the next upcoming charge your subscription can and will be canceled. Requests must be time stamped via email outreach prior to the 1st of every numbered month. Email our Customer Care Team at firstname.lastname@example.org.
REFUNDS ON SUBSCRIPTION
Refunds on 3 Kit Subscriptions can only be refunded or canceled within 30 days of original purchase. If cancellation or refund request is requested outside of 30 days no refunds can be executed however shipments can be canceled. For order issues (damaged, missing, or stolen) please send an email to email@example.com with photos of either the product with the problem or a photo of your empty front porch (if missing or stolen).
WHAT IS FOODSTIRS?
We started Foodstirs to help people make meaningful connections with loved ones by creating indelible memories in the kitchen. Foodstirs is committed to better food experiences that are clean, simple, and seriously delicious. Whether you make it yourself for we make it for you, we are on a mission to clean up your favorite treats by providing the best tasting, highest-quality sweet baked snacks without the compromise. Our products are great for entertaining, after-school playdates with friends, sleepovers, birthday parties, special occasions, and most importantly meaningful time with family.
WHERE CAN I BUY FOODSTIRS?
Foodstirs products can be purchased at foodstirs.com or at retailers across America such as, Whole Foods, Kroger, Ralphs, Sprouts, and many others. You can visit the Find Us page on our website to find the closest market to you.
ARE FOODSTIRS PRODUCTS SUITABLE FOR YOUNG CHILDREN?
While all of our products are delicious to all, the baking kits are best suited to Foodstirs fans who are 6+.
HOW DO I GIVE PRODUCT FEEDBACK?
We always love to hear about your Foodstirs experience or your suggestions. Email is the best way to reach us! You can email us at firstname.lastname@example.org.
DO YOU HAVE A REFERRAL PROGRAM?
Yes, we do have a Foodstirs referral program. Invite your friends and they will receive 20% off the purchase of a new subscription (not combinable with other promos). You will get a 20% off credit for each friend who makes a purchase using your referral link!
HOW CAN I SHARE MY FOODSTIRS CREATIONS?
Share your finished treats with the Foodstirs community by tagging us @foodstirs or using #foodstirs on Facebook, Instagram, Twitter, and Pinterest.
Still have questions? Email us at email@example.com Happy baking!