Frequently Asked Questions
ARE YOUR PRODUCTS GLUTEN-FREE?
At this time, only our Organic Vanilla Frosting Mix is gluten-free.
ARE YOUR PRODUCTS NON-GMO AND ORGANIC?
All of our mixes are certified organic and GMO free.
ARE YOUR PRODUCTS KOSHER?
All of our mixes are OU-certified kosher.
ARE THERE PEANUTS IN YOUR PRODUCT?
We do not use nuts in any of our recipes. However, our dry mixes are prepared and packaged using equipment that may come into contact with egg, soy and tree nuts (Pecans, coconuts).
WHAT IS THE SHELF LIFE ON YOUR PRODUCTS?
The shelf life of Foodstirs mixes is 12 months.
WHERE DO YOU SOURCE YOUR INGREDIENTS?
We ethically source our ingredients from the best places on earth without compromising quality or sustainability. Our Equal Exchange Chocolate comes from Madagascar, our Wholesome biodynamic sugar is sourced from a small, family-owned plantation in Paraguay, and our soft white winter wheat stems from Colorado.
WHAT IS BIODYNAMIC SUGAR?
Biodynamic sugar is an unrefined sugar made from Biodynamic, organic cane juice that is evaporated and crystallized the first day it’s harvested. Biodynamic sugar is widely recognized as the most sustainable sugar on the market. To date, Foodstirs is the only quick-scratch baking brand to incorporate biodynamic sugar in their mixes.
ARE YOUR PRODUCTS VEGAN?
Our Organic Simply Sweet Vanilla Cake Mix and Organic Sweet Tooth Sugar Cookie Mix are vegan. Although our recipes call for eggs and milk, they can be tailored to fit a vegan diet with substitutions such as flaxseed for eggs, almond and coconut milk. If you have any specific questions regarding substitutions, please don’t hesitate to reach out to us!
WHAT ARE THE BAKING TIMES IN HIGH ALTITUDE?
If baking at a higher altitude, please allow up to five more minutes than our recipes suggest for your treats to bake through. Be sure to keep a close eye on the oven for those extra few minutes to ensure perfectly cooked treats!
WHEN DOES MY SUBSCRIPTION SHIP?
The subscription kits ship around the 10th of every even numbered month (Feb, Apr, Jun, Aug, Oct and Dec).
CAN I INCLUDE A GIFT NOTE?
Of course! Enter your message in the “Notes” section during checkout.
DO YOU SHIP INTERNATIONALLY?
We are currently only able to ship within the US, but we are looking into shipping internationally soon.
CAN I CHANGE MY SHIPPING OR BILLING INFORMATION?
Yes! Log into your account in the upper right corner of the site and choose billing options to change your information.
HOW LONG DOES SHIPPING TAKE?
Typical shipping time is estimated at 5-7 business days.
CAN I EXPEDITE MY SHIPPING?
Not at this time. However, we want to make sure you get what you need, so if you have a special circumstance or need to make a birthday deadline give us a call and we'll help! You can reach our Customer Care team during normal business hours (9am-5pm PST) at +1(844) 250-3332.
CAN I TRACK MY SHIPMENT?
Yes. Your USPS tracking information will be sent to you via email when your order is on the way!
WHAT IS YOUR RETURN POLICY?
We do not accept returns on any of our kits or mixes. If you have any issues or questions with your order, please feel free to reach out to our Customer Care team at [email protected], or via phone at +1(844) 250-3332.
WHAT IS THE BAKERS CLUB?
The Foodstirs Bakers Club delivers a convenient and delicious cooking experience each month. These curated themed kits are sure to surprise and delight your entire family. From ghost-shaped sugar cookies to snowflake brownies, family and friends will enjoy creating and baking, while learning basic and essential cooking skills together.
We have different subscription packages to choose from: (1) Baker Club 1 kit which comes every other month (2) Baker's Club 3, 6 or 12 kit REGULAR subscriptions which come every other month for the initial purchase duration (3, 6 or 12 kits) and then auto-renew (3) Baker's Club 3, 6 and 12 kit GIFT subscriptions which come every other month for the initial purchase duration (3, 6 or 12 kits) and do not auto-renew. All subscribers are billed on the 1st of the month a kit is shipped.
WHAT’S INCLUDED IN MY KIT?
Our baking kits include everything needed to bake and decorate our treats, aside from standard kitchen materials and perishable ingredients such as milk or eggs. Each kit also includes a recipe card which states the nutritional value of all included products, as well as an easy step-by-step baking guide.
WHEN WILL MY SUBSCRIPTION SHIP?
If you order your first subscription in the month a kit ships (Feb, Apr, June, Aug, Oct, Dec) your kit will ship immediately. If you order your first subscription in the month a kit does not ship (Jan, Mar, May, July, Sept, Nov) you first kit will be shipped around the 5th of the following month. For existing subscribers you kit will ship around the 5th of every even numbered month (Feb, Apr, June, Aug, Oct, Dec).
HOW DO I CANCEL MY ACCOUNT?
Call our Customer Care Team at +1 (844) 250-3332 with your account information and cancellation request. Our customer service team is happy to assist you! All cancellation requests must be placed before the 9th of the new month in order to avoid being charged for the month.
WHAT IS FOODSTIRS?
We started Foodstirs to help people make meaningful connections with loved ones by creating indelible memories in the kitchen. Foodstirs is committed to baking experiences that are clean, simple, and seriously delicious. Our products are hands-on fun for entertaining, after-school playdates with friends, sleepovers, birthday parties, special occasions, and most importantly meaningful time with family. Our baking mixes and kits inspire creativity and curiosity, while emphasizing the importance of a healthier lifestyle.
WHERE CAN I BUY FOODSTIRS?
Foodstirs products can be purchased at foodstirs.com. We are also available in select retailers such as Gelson’s Markets, Whole Foods Market, Balducci’s, Island Naturals Hilo Market & Deli, Kings Food Market and The Fresh Market. You can visit the Find Us page on our website to find the closest market to you.
ARE FOODSTIRS PRODUCTS SUITABLE FOR YOUNG CHILDREN?
While all of our products are delicious to all, the baking kits are best suited to Foodstirs fans who are 6+.
HOW DO I GIVE PRODUCT FEEDBACK?
We always love to hear about your Foodstirs experience or your suggestions. Email is the best way to reach us! You can email us at [email protected].
DO YOU HAVE A REFERRAL PROGRAM?
Yes, we do have a Foodstirs referral program. Invite your friends and they will receive 25% off the purchase of a new subscription (not combinable with other promos). You will get a 25% off credit for each friend who makes a purchase using your referral link!
HOW CAN I SHARE MY FOODSTIRS CREATIONS?
Share your finished treats with the Foodstirs community by tagging us @foodstirs or using #foodstirs on Facebook, Instagram, Twitter and Pinterest.
HOW CAN I BE INVOLVED IN CREATING A FOODSTIRS KIT?
We welcome ideas for new recipes and kits – Contact Us anytime at [email protected]
Still have questions? Email us at [email protected] or give us a call at +1 (844) 250-3332. Happy baking!